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Thank you for purchasing Microsoft Office

Before you can activate your software, you will need to retrieve your Product Key. To do so, you must follow these 5 steps.

1. Enter your PIN
2. Sign In with your Microsoft account
3. Verify your academic status
4. Receive your Product Key
5. Install Office and activate using your Product Key

The redemption process should take 5-10 minutes.

Frequently Asked Questions

Frequently asked questions about Microsoft Office.

What is a PIN and why is it required?

A PIN is a unique 27 alpha-numeric code used to verify Microsoft Office was purchased at a participating retailer.  Customers will go to to exchange their PIN for a Microsoft Office Product Key. A PIN can only be used once to obtain a Product Key.

Where do I find my PIN?

The PIN is printed on a separate Instruction Card located inside your Microsoft Office University package.

Is a PIN the same thing as a Product Key?

No.  A PIN is used to verify Microsoft Office was purchased at a participating retailer and is used to obtain a Product Key.  An Office Product Key is used to install, activate, and use Office products. You cannot use a PIN to install Office.

My PIN is not working, what should I do?

If your PIN is not working, try the following:

  1. Verify the PIN was entered correctly. PIN is not case sensitive and is alpha-numeric.
  2. Make sure the PIN has not already been used to obtain an Office Product Key.  A PIN can only be used once to obtain a Product Key.  If the PIN has already been used, you can log into your account with your Microsoft account (if you established it when the PIN was first entered) to access your Product Key or you can check your email for the confirmation email you received when the PIN was first consumed to access your Product Key.
  3. Contact support if you are still having issues:

What is a Product Key?

A Product Key is a unique 25 character alpha-numeric code required to install and activate Microsoft Office. It is used to verify that your software is legitimate.

Why do I need a Product Key?

Product Keys are used to install, activate, reinstall, or repair your Office programs. It is important to keep your Product Keys in a safe place.

Do I need a Product Key to install my Microsoft Office Software?

Yes. You will need your Product Key to install Microsoft Office.

Why should I use my existing Windows Live Account or create a new one?

Using your existing Windows Live account or creating a new account will allow you to access your Office Product Key at any time on-line in the future.  It is important to use an account and password that is familiar to you to allow you to obtain easy access to your information and to receive email confirmation that will include your Product Key.

Will you send me an email confirmation with my Product Key?

Yes. An e-mail containing your Office Product Key will be sent to the e-mail address associated with your Microsoft account or to the e-mail you provided if you skipped account setup.

Note: If you are using an e-mail spam blocker tool or junk mail filter, make sure you can receive e-mail messages from

What happens if I lose my Office Product Key?

If you lose your Office Product Key you can return to and sign in using the 'Sign In' link in the top right corner of the page.  This will retrieve your Office Product Key if you established your account with your Microsoft account. If you did not setup a Microsoft account initially there is no record of your Product Key on-line. Check your e-mail since this is the only record of your Product Key.

I registered all of my Microsoft software, why don't I see all of the product keys I own?

This site is only used to store Product Keys for products purchased from a participating retailer and obtained with a PIN.
To access your Product Keys, click My Account.

Can I store all my Product Keys on this site?

No, only Office Product Keys obtained through the use of a PIN are stored on this site.

How many licenses /installations does Office University allow?

The Office University full package product allows one user to activate one Office suite on up to two PCs or Macs, for use by a single person.

How is the site best viewed?

This site is best viewed with the following operating systems and Internet browsers:

Microsoft Windows Vista and Windows 7 using Internet Explorer 7 and above, Mozilla Firefox 3.6 and Mac OS X 10.2x and later and Safari on Mac OS X 10.2x and later.

Who should I contact if I'm having trouble installing and / or activating Office University?

Please contact customer support at:

What is Microsoft® Office University?

Active, enrolled university students are eligible to use the Office University product. After purchasing Office University at a participating retailer, the student will need to verify their student status in order to receive a product key online to activate Office.

What are the eligibility requirements for the Microsoft® Office University?

Below is a list of the eligibility requirements:

  • Internet access is required. The academic verification and redemption process occurs online. Customers can choose to order physical media for an additional, however that process also takes place online.
  • Student verification will take place exclusively through the Microsoft Academic Verification Engine during the verification process.
  • Full and part time, enrolled university and college students and faculty in accredited institutions. Alumni of these institutions are ineligible. Australia and New Zealand eligibility: Full and part time, enrolled students and teaching staff of accredited tertiary institutions (including universities and TAFEs). Alumni of these institutions are ineligible.
  • Customers will be subject to the Office University EULA and will be required to agree to the agreement before activating the product.
  • Each eligible user can verify only one Office University product in a 12-month period.

Why is Internet Access required?

Internet access is required because the AVE academic verification process and product key redemption process occurs online.

How is Microsoft Office University different from Microsoft Office Home and Student?

Microsoft Office Home and Student 2010
     •  Microsoft Word 2010
     •  Microsoft Excel 2010
     •  Microsoft PowerPoint 2010
     •  Microsoft OneNote 2010 (not available for Office for Mac)

Microsoft Office University
     •  Microsoft Word 2010
     •  Microsoft Excel 2010
     •  Microsoft PowerPoint 2010
     •  Microsoft OneNote 2010 (not available for Office for Mac)
     •  Microsoft Outlook 2010
     •  Microsoft Access 2010 (not available for Office for Mac)
     •  Microsoft Publisher 2010 (not available for Office for Mac)

Office University is intended for use by currently enrolled higher education students and faculty.

Can I return the Microsoft Office University product?

No. There are no refunds or returns on the Microsoft Office University product. Check with your local retailer to see if they offer refunds for Office University.

I’m a student, but the academic verification engine is saying that I’m not verified. How do I get verified?

There are several ways to verify your student status during this process. Please try one of the other methods that are outlined within the academic verification engine tool.

How can I validate my student status?

Your student status will be validated via the Microsoft Academic Verification Engine. During the redemption process, you will be prompted for your student credentials.

What if my school isn’t in the verification list?

If your school isn’t on the list you can still get verified. We have alternative student identify providers (IDP’s), such as the International Student Identity Card (ISIC), which you can use to verify your academic status. If you are still unable to verify via these methods please contact customer service via the “Support” tab in the navigation bar of this page and we will assist you.

Where can I view the Microsoft Software License Terms (i.e., EULA) for Microsoft Office 2010?

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